Help and contact

Open it in the app. Once a rider picks it up you’ll see them on the map and a live arrival time.

Yes, until the restaurant accepts it. After that, tap Help on the order and our team will sort it out.

If it isn’t accepted within 10 minutes we cancel it automatically and refund any online payment.

Tap Help on the order, choose the problem and add a photo. Support can refund the affected items.

Your order’s delivery code. Share it with the rider at the door, so the food is handed only to you. Don’t share it on the phone before they arrive.

Not in the app once the order is placed. Tap Help on the order straight away and we’ll see what we can do with the restaurant and rider.

UPI (GPay, PhonePe, Paytm or any UPI app), debit and credit cards, net banking, and cash on delivery.

It’s refunded automatically to the same account or UPI app, usually within 5–7 working days.

Refunds go back to how you paid. Banks usually show them within 5–7 working days. For a cash order, raise it from Help and our team will arrange the refund with you.

It depends on the distance to the restaurant, and can be higher at very busy times. You always see it before paying. See today’s rates.

With your mobile number. We send a one-time code by SMS; there’s no password to remember.

In the app, go to Account and choose Delete account. Or follow the steps on our account deletion page.

Only what’s needed to take and deliver your orders. The details are in our privacy policy.

Don staff will never ask for your sign-in code. Don’t share it with anyone. The delivery code is shared only with your rider at the door.