Don Foods Private Limited (“Don”, “we”) runs the Don apps for customers, restaurants and delivery partners. This policy explains how we handle personal data under India’s Digital Personal Data Protection Act, 2023.
What we collect
Everyone
- Mobile number (to sign you in with an OTP) and, if you add them, your name and email
- Device push token, so we can send order updates
- Support conversations and any photos you attach
Customers
- Delivery addresses with map location
- Orders, ratings and reviews
- Payment status. Card and UPI details are handled by our payment partner Razorpay; we never see or store them.
Restaurant partners
- Business details, FSSAI licence, PAN, GSTIN and bank account for payouts
Delivery partners
- Driving licence, vehicle number, the last 4 digits of Aadhaar (never the full number), a profile photo and bank account
- Live location while you are online, so we can offer nearby orders and show customers where their food is. We don’t track you when you’re offline.
How we use it
- To take, deliver and support orders
- To pay restaurants and delivery partners
- To prevent fraud and keep accounts secure
- To send offers, only if you haven’t turned promotional notifications off
Who we share it with
Only what each person needs to complete your order: the restaurant sees your name and items (not your phone number); your delivery partner sees your name, address and phone number while the order is active. We also use service providers for payments (Razorpay), SMS and push notifications (Firebase), and maps (Google). We don’t sell personal data.
How long we keep it
For as long as your account is active. Order, payment and payout records are kept for up to 8 years as required by tax law, without your contact details after you delete your account.
Your choices
- Edit your profile and addresses in the app
- Turn off notifications in your phone settings
- Delete your account at any time
- Ask for a copy of your data, or a correction, by emailing us