These terms are an agreement between you and Don Foods Private Limited. By using a Don app you accept them.
Ordering
- Restaurants prepare the food; Don connects you with them and arranges delivery.
- The bill you see before paying is final: food, packaging, delivery fee, platform fee, GST and any discount.
- You can cancel until the restaurant accepts the order. After that, contact support from the order screen.
- If a restaurant doesn’t accept your order within 10 minutes, we cancel it for you and refund any online payment.
Payments and refunds
- Online payments are processed by Razorpay. Cash orders are paid to your delivery partner.
- Refunds go back to the original payment method, usually within 5–7 working days.
- Coupons have their own conditions shown in the app and can’t be exchanged for cash.
Delivery
- Delivery times are estimates. Weather and traffic can change them; in heavy rain we pause new orders in the area until it’s safe for riders.
- Share the 4-digit delivery code only with your delivery partner at the door.
Restaurant partners
- You are responsible for food safety, your FSSAI licence and accurate menus, prices and veg / non-veg labels.
- Don’s commission and fees are shown in your app. Payouts are made weekly for delivered orders.
Delivery partners
- You are an independent partner. You choose when to go online and which requests to accept.
- Keep a valid licence and follow traffic laws. Cash collected on delivery is adjusted against your weekly payout.
Accounts
Keep your phone and OTPs private. We may suspend accounts used for fraud, abuse of staff or partners, or repeated fake orders. You can delete your account at any time.
Liability
To the extent the law allows, Don’s liability for any order is limited to the amount you paid for it.
Disputes
These terms follow the laws of India. Courts in Srivilliputhur have jurisdiction. Write to first; most issues are sorted out quickly.